Refund Policy for Online Rehabilitation Services
We strive to provide high-quality online rehabilitation services. However, we understand that there may be circumstances where you need to request a refund. Please review our refund policy below.
1. Eligibility for Refunds
    You may be eligible for a refund in the following situations:
    * Cancellations: If you cancel a session immediately before your scheduled appointment, you are entitled to a full refund.
    * Missed Appointments: If we are unable to provide the scheduled service due to an issue on our end (e.g., technical difficulties), we will offer a rescheduled appointment or a full refund.
    * Dissatisfaction with Services: If you are dissatisfied with the service provided, please contact us within 1 week of your sessions. We will review your concerns and may offer a partial or full refund based on the circumstances.
2. Non-Refundable Services
    You are not eligible for a refund in the following situations:
    * If you cancel your session less than 6 hour before your appointment, as we have allocated time and resources to prepare for your session.
    * If you miss your scheduled appointment without providing advance notice.
    * If you have already completed a significant portion of a multi-session program or package, a refund may only be provided for unused sessions at our discretion.
3. Refund Process
    * To request a refund, please contact us at info@dr-shabana.com or +20 107 0486456 with your name, appointment details, and the reason for your request.
    * We will review your request and notify you of the outcome within 5 business days
    * If approved, refunds will be processed using the same payment method you used to make the original payment.
4. Changes to this Policy
    We reserve the right to modify this refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review the updated policy before using our services.